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Capterra is looking for an experienced Design Operations professional to help increase operational excellence and keep the team focused, efficient, and creative. Our ideal candidate is a highly collaborative person with experience managing projects in a digital product environment.
What you’ll do:
Manage the operational strategy for the design team: from tools to workflows, find a seamless way to take in requests and deliver on-time projects that exceed expectations
Manage an effective and efficient design team, including goal setting, guidance in professional development, and new team member onboarding
Partner with designers and product managers to coordinate and prioritize projects and resources
Create and track the design team roadmap and pipeline of in-flight work
Serve as the main point of contact and resource on design projects, with a focus on communication of scope, effort estimates, timelines, status, etc.
3+ years of experience with Project Management
3+ years of Design Ops / Program Management experience on a digital product design team, or equivalent experience as a Producer at a design agency
2+ years of experience managing a team of designers
Solid understanding of digital product design teams and process, including discovery/research, exploration, iteration, and delivery
Demonstrated experience developing pipelines for sharing and critiquing design work
Solid understanding of and experience with building and maintaining business relationships across teams
Excellent written and verbal communication and presentation skills.
Proficiency with JIRA, Confluence, and Powerpoint / Google Slides
Bachelor’s degree, or equivalent and highly-related work experience required
Who you are:
You can flex from being strategic to tactical, from creative to analytical
You aren’t afraid to get into the weeds, and you love solving problems
You are always deadline aware and you take pride in planning well, and delivering what you promise
You are a clear, organized writer, communicator and presenter
You are capable of managing the full design process from framing / reframing problems, to guiding conceptual solutions, to helping deliver experiences that benefit our customers and our business
You are a servant leader
Job Requisition ID:33817
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Mid-level industry position
Arlington , United States