Digital Customer Experience - RM Delivery Manager (Relationship Management)

Genentech

The digital center of excellence is a functional group within Genentech Business Operations (GBO) comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.

The Delivery Manager reports to the Delivery Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through digital channels (i.e., web/mobile, media/social, relationship management/email).  This individual also lives the CMG Operating Principles (I am Genentech’s Ambassador, I Partner with Purpose, I Own Our Business, I am Empowered for Action).  There are two roles open in the Relationship management/Email Service Team.  


Key Responsibilities:

Drives customer-centric service delivery, quality production, and optimization for impact and efficiency

Maintains high-quality data in and leverage analytics to drive data-driven decisions

Manages production agency/vendor management and UAT team to coordinate approval for launch

Adheres to processes and standards for campaign management and assess operational metrics in order to prioritize work and develop business-focused recommendations

More Information / Apply Now

Type

Corporate / management

North America

San Francisco , United States

Location

United States

San Francisco

Type

Corporate / management